Frankli

Everything you need to know about the role of Frankli administrator, including a list of actions that they can perform.

What is a Frankli Admin?

How to Set up Frankli's Slack Integration

How to set up user syncing with People HR

People HR Integration

How to integrate Vincere with Frankli so you can access Vincere statistics on your Frankli dashboard

How to Connect Vincere to Frankli

Troubleshooting issues with editing users while HRIS integrations are enabled

Editing Users when HRIS Integrations are Enabled

Learn how to synchronise your people in Frankli and TriNet

How to Set up Frankli's TriNet Integration

Learn how to synchronise your people in Frankli and Sage HR

How to Set Up Frankli's Sage HR Integration

How to integrate Zendesk with Frankli so you can access Zendesk statistics on your Frankli dashboard

How to Connect Zendesk to Frankli

How to integrate Zendesk QA with Frankli so you can access Zendesk QA statistics on in  Frankli.

How to Connect Zendesk QA to Frankli

How to integrate Evaluagent with Frankli so you can access Evaluagent statistics on your Frankli dashboard

How to Connect Evaluagent to Frankli

Integrating Your HRIS System with Frankli

Integrating your ticketing system with Frankli ensures ticketing data is accessible, keeping managers & employees informed.

Integrating Your Ticketing System with Frankli

Integrating Your CRM System with Frankli

We’ve upgraded Frankli’s text editor across the platform to deliver a faster, cleaner, and more reliable editing experience.

Improved Editing Experience Now Live in Frankli

Current active Integrations with Frankli explained

Integrations

A simple guide to Giving Praise using Frankli's Slack integration

How to Give Praise in Frankli through Slack

An overview of the Slack Commands available through the Frankli integration

Slack Integration - Available Commands

Slack

Here is how you can sign in with Google Single-Sign-On for GSuite accounts

How do I set up Google SSO login?

Learn how to enable Microsoft SSO login and Outlook calendar integration with Frankli.

How do I enable SSO/Outlook calendar integration on behalf of my organization?

Learn how to drive user updates in Frankli from Active Directory

How do I set up user provisioning and de-provisioning with Azure Active Directory?

Your guide to integrating external directories with Frankli

External Directories

How to Connect your Frankli Account to Microsoft Teams

How to Connect Your Frankli Account to Microsoft Teams

Your guide to using Microsoft Teams with Frankli

Microsoft Teams

Find out how to see Vincere metrics in Frankli

How Can I View my Vincere Stats?

Your guide to Frankli's Vincere integration

Vincere

Find out how to see Zendesk metrics in Frankli

How Can I View my Zendesk Stats?

Find out how to see Zendesk QA Stats in Frankli

How Can I View Zendesk QA Stats for a Team Member?

Your guide to Frankli's Zendesk integration

Zendesk

Find out how to see Evaluagent metrics in Frankli

How Can I View My Evaluagent Stats?

Your guide to Frankli's Evaluagent integration

Evaluagent

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.