Integrating Zendesk with Frankli allows you to fetch statistics from Zendesk, which will then appear on your Frankli dashboard. These are particularly useful for 1:1 meetings and Performance Reviews.
How to Integrate Zendesk with Frankli
1. Select Admin Dashboard
2. Select Integrations
3. Select Zendesk. If you do not see the Zendesk option, please contact us via the Intercom chat box in the bottom right corner of the screen, so we can enable it for you.
4. Select Setup Zendesk.
5. Provide your Zendesk tenant ID. This will be the URL you use to access Zendesk in the form tenant-id.zendesk.com.
6. Now you will be able to connect your Zendesk Admin account to Frankli. Select the Connect my account option in the Link admin account section.
7. You will be redirected to Zendesk, where it will ask you for your login details, if you're not already logged in. Once you log in successfully, you'll be redirected back to Frankli. You should see a confirmation message on the page.
And you're done! Please note that it may take up to 1 hour for Frankli to perform the initial sync with Zendesk.