Integrating Zendesk QA with Frankli allows you to fetch statistics from Zendesk QA, which will then appear on your Frankli dashboard. These are particularly useful for 1:1 meetings and Performance Reviews.

1. Select Admin Dashboard

2. Select Integrations

3. Select Zendesk QA. If you do not see the Zendesk QA option, please contact us via the Intercom chat box in the bottom right corner of the screen, so we can enable it for you.

4. Select Connect to Zendesk QA.

5. Provide your Zendesk QA API details. You can obtain these details from the Zendesk support team. Take care to ensure these details are correct - the integration will not work otherwise.

You can follow this Zendesk support article to get your API key and Workspace ID: https://support.zendesk.com/hc/en-us/articles/7043669282714-Setting-up-a-custom-integration

6. Now you will be able to connect your Zendesk QA Admin account to Frankli. Select the Manual Sync option to perform the sync.

Please note that it may take some time for Frankli to perform the initial sync with Zendesk QA.

7. After a few minutes you should see a confirmation message on the page showing your account is now Connected.

And you're done!