Setting Up Sentiment Scales in Frankli
This step-by-step guide will walk you through accessing the 1:1 feature, creating a new template, adding and customising sentiment scale questions, and assigning the template to meetings. Enhance your 1:1 meetings with structured feedback using sentiment scales, ensuring clarity and consistency in your communication.
Sentiment scales are a valuable tool in Frankli's 1:1 feature, allowing both managers and employees to share their perspectives on performance in role and growth. This guide will walk you through the steps to set up sentiment scales.
Step 1: Access the 1:1 Sentiment Scale Set-Up Process
To access Sentiment Scale as an admin click here
Step 2: Create a New Template
1. Click on "Create Sentiment Scale" see screenshot below
2. Select "Show Templates" see below
3. Then select the template you would like to use the three, four or five-part scale, all of the wording can be edited afterwards.
Step 3: Customising Sentiment Scale Questions
1. Update the name field where applicable
2. Update the description field where applicable
3. Decide if you want to "Show numbers" if not, simply toggle this off
4. Update the "name" & "description" for each of the options
5. Click "Confirm" once you're finished editing
Once you have created your sentiment scale this will automatically be visible when setting up a one-to-one.
Step 4: Conduct 1:1 Meetings
During the 1:1 meeting, both the manager and employee will see the sentiment scale questions if this option has been selected by the organiser.
Refer to the video below for instructions on enabling the sentiment scale in a one-to-one meeting.
Ensure you toggle on "Sentiment scale (Optional)" & from the drop-down option select the scale.
Following this the scale will be visible for both participants at the bottom of the one-to-one meeting, see the video below;
Frequently Asked Questions
Why use sentiment scales in 1:1 meetings?
Sentiment scales provide a structured way to gauge performance in role and growth, facilitating open and honest conversations between managers and employees.
Can I customise the sentiment scale descriptions?
Yes, you can tailor the descriptions to fit the specific needs and language of your organisation, this can be done with anyone with admin access.
How often should sentiment scales be updated?
We recommend reviewing your sentiment scales every 6 months to ensure they remain relevant and useful. Ideally, the scale should remain consistent to maintain continuity for all parties involved, rather than changing scales frequently.
By following these steps, you can effectively set up and use sentiment scales in Frankli's 1:1 feature, fostering better communication and growth within your team. If you have any further questions, please reach out to our support team.