When 3 or more people have responded to your eNPS survey, you'll be able to view your results. eNPS surveys are anonymous.

Note: If you haven't published an eNPS survey yet, you can learn how to do that here.

How to View your eNPS Score: Dashboard Reporting

1. Navigate to your Dashboard using the sidebar.

2. Here, you'll see a basic overview of your eNPS results, including your eNSP score, and how many responders fall under each of the following categories; promoters; passives; detractors.

If the survey has been running for long enough, you'll see arrows to indicate whether there's been an increase or decrease in the past 90 days, compared to the previous 90.

To see more detailed reporting, select View Detailed Reporting on the top right-hand side, or follow the instructions below.

How to View your eNPS Score: Detailed Reporting

1. Select Surveys & Polls in the sidebar.

2. Select View.

3. Select the Eye Icon next to your eNPS survey.

4. Here, you'll see a detailed report of your eNPS survey results.

Along the top, you'll see a basic overview of your eNPS results, including your eNPS score, and how many responders fall under each of the following categories; promoters; passives; detractors. Hover over the Question Mark icon beside each result for more information on how each one is calculated.

Below this panel, you can see a detailed breakdown of how recipients responded to each question.

You can view any comments by selecting the View Comments button. The score the respondent gave will be shown next to their comment.

As the question that determines the eNPS score, the first question in the survey is highlighted with a grey box.

If additional questions were enabled while creating the eNPS survey, you can view the results of these below. These are only answered by detractors, so will usually have fewer responses.

Hover over the icon to the left of the survey name to find out whether it's currently active, scheduled or expired.

You can use the date range filter on the right-hand side to view responses for a certain time period. You can choose from the presets or define a custom date range.

The responses to all questions can be exported to a CSV or .pdf file using the download icons at the top right-hand side of the page.

Further Reading

How to Measure eNPS with Frankli


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