Reset your password
If you can’t remember your password when you go to Sign in, no worries. From the login in screen, you will see a link across the top of the page entitled ‘Forgot Password’.
Clicking on this link will prompt you to enter your email address.
Once you’ve entered your correct email address associated with your Frankli account, proceed to click ‘Send reset instructions’. This will send you relevant email instructions to your chosen account outlining steps to take in resetting your password.
If for some reason you do not receive an email, be sure and check your spam folder just incase it ends up there.