FAQs and Troubleshooting

A curated list of the most commonly asked questions by frankli customers

Noel Dykes avatar Cian Collins avatar Angela Healey avatar +1
12 articles in this collection
Written by Noel Dykes, Cian Collins, Angela Healey and 1 other

How do I decline a feedback request?

If you do not want to respond to a feedback request, you don't have to. Here we walk you through the process of declining a request.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

How To Create A Survey

Here's how to create a survey for your employees as an admin or manager.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

Can I see a survey after its been sent?

You can see a survey after its been sent. Here's how.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

How Do I Respond To Feedback Requests

If you have received a feedback request heres what you can do.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

How do I change my password?

Help with changing your password.
Cian Collins avatar
Written by Cian Collins
Updated over a week ago

How do I add a New People?

Step by step guide to onboarding people to frankli
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I populate my Org Chart?

A note on how your Org Chart gets configured within frankli
Cian Collins avatar
Written by Cian Collins
Updated over a week ago

How do I reset my Password?

Help with reseting your password. It happens to the best of us.
Cian Collins avatar
Written by Cian Collins
Updated over a week ago

What is a Goal Admin?

Goal admin role in Frankli explained
Shane McGowan avatar
Written by Shane McGowan
Updated over a week ago

How come I can't see my colleagues in Team View?

Here we distinguish between Team View and People Directory in Frankli
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

What happens when I give praise?

A note on where praise lives and who finds out about it
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How come I can't access certain features from my Admin Dashboard?

Your Admin Dashboard and it's features
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago