FAQs and Troubleshooting

A curated list of the most commonly asked questions by frankli customers

Noel Dykes avatar Martin McLaughlin avatar Shane McGowan avatar +2
30 articles in this collection
Written by Noel Dykes, Martin McLaughlin, Shane McGowan and 2 others
All Employees

What happens if I miss a 1:1 meeting?

Here we explain what happens when you miss a 1:1 meeting
Daire Finn avatar
Written by Daire Finn
Updated over a week ago

Do 1:1 meetings automatically complete?

Here we explain how the autocomplete process works in relation to 1:1 meetings
Daire Finn avatar
Written by Daire Finn
Updated over a week ago

Can I upload files to a 1:1?

Here we explain how you can upload files to a 1:1 meeting
Daire Finn avatar
Written by Daire Finn
Updated over a week ago

Where can I view my competencies?

Find and view your own competencies or those of your colleagues
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How can I cancel a 1:1 meeting?

Here we show you how to cancel a 1:1 meeting
Daire Finn avatar
Written by Daire Finn
Updated over a week ago

How do I update my Manager in Frankli?

Noticed your manager is wrong and you want to change that. Here's how
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How can I reschedule all future meetings in a 1:1 schedule?

Here we should you how to edit a 1:1 schedule
Daire Finn avatar
Written by Daire Finn
Updated over a week ago

Do I need to save my 1:1 as I go?

Here we explain how notes and talking points auto save in your 1:1's
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How can I reschedule the next 1:1 meeting?

Here we show you how to reschedule a meeting in a 1:1 schedule
Daire Finn avatar
Written by Daire Finn
Updated over a week ago

What happens when I give praise?

A note on where praise lives and who finds out about it
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I see my past self-reflections in frankli?

Once you have submitted your self-reflection you can view them again. Here's how.
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How come I can't see My Reviews in my menu items?

Here we explain why some team members will have 'My Reviews' in their menu items
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I answer a self reflection request?

Self reflections are an important aspect of Frankli. Here's how to answer one.
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I nominate a colleague to do a peer review?

Here's how to nominate your colleague to complete one.
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

What are peer reviews in Frankli?

Here we explain how to nominate colleagues as part of a peer review
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I respond to feedback requests

If you have received a feedback request heres what you can do.
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I decline a feedback request?

If you do not want to respond to a feedback request, you don't have to. Here we walk you through the process of declining a request.
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

When am I finished in a review cycle?

Here's how to know when you've done everything you need to as part of a review cycle.
Martin McLaughlin avatar
Written by Martin McLaughlin
Updated over a week ago