FAQs and Troubleshooting

A curated list of the most commonly asked questions by frankli customers

Noel Dykes avatar Cian Collins avatar Martin McLaughlin avatar +2
25 articles in this collection
Written by Noel Dykes, Cian Collins, Martin McLaughlin and 2 others
All Employees

Where can I view my competencies?

Find and view your own competencies or those of your colleagues
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I update my Manager in Frankli?

Noticed your manager is wrong and you want to change that. Here's how
Noel Dykes avatar
Written by Noel Dykes
Updated this week

I can't find a colleague when creating a 1:1

Understanding how 1:1's work with your people
Noel Dykes avatar
Written by Noel Dykes
Updated this week

What happens when I give praise?

A note on where praise lives and who finds out about it
Noel Dykes avatar
Written by Noel Dykes
Updated over a week ago

How do I see my past reflection responses?

Once you have submitted your reflection responses you can view them again. Here's how.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

How come I can't see My Reviews in my sidebar?

Even if you have the My Reviews feature enabled, you still might not see it in your sidebar. Here's why.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

How do I answer a self reflection request?

Self reflections are an important aspect of frankli. Here's how to answer one.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

Why do I need to nominate a colleague to complete a peer review?

You work with a lot of different people over the course of the year. You should always get their feedback.
Angela Healey avatar
Written by Angela Healey
Updated this week

How do I nominate a colleague to do a peer review?

Here's how to nominate your colleague to complete one.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

What is a 360º Request?

A 360º request is when you have been nominated by a colleague to provide a peer review.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

How do I respond to feedback requests

If you have received a feedback request heres what you can do.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

How do I decline a feedback request?

If you do not want to respond to a feedback request, you don't have to. Here we walk you through the process of declining a request.
Angela Healey avatar
Written by Angela Healey
Updated over a week ago

When am I finished a review cycle?

Here's how to know when you've done everything you need to as part of a review cycle.
Martin McLaughlin avatar
Written by Martin McLaughlin
Updated over a week ago