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FAQs and Troubleshooting
FAQs and Troubleshooting
A curated list of the most commonly asked questions by frankli customers
24 articles in this collection
Written by
Noel Dykes,
Martin McLaughlin,
and
Shane McGowan
General
How do I reset my Password?
Help with resetting your password. It happens to the best of us.
Written by
Noel Dykes
Updated over a week ago
How do I change my password?
Help with changing your password.
Written by
Noel Dykes
Updated over a week ago
What's the difference between notifications and tasks?
Here we explain why we split out notifications and tasks
Written by
Noel Dykes
Updated over a week ago
Admin
How do I add New People?
Step by step guide to onboarding people to Frankli
Written by
Noel Dykes
Updated over a week ago
Can I edit an Employees Start Date?
Here we explain how as an Admin you can update someone's start date in your company
Written by
Noel Dykes
Updated over a week ago
How to add, edit or delete departments
If you're an admin, you can add, edit and delete departments via your admin dashboard. Here's how.
Written by
Noel Dykes
Updated over a week ago
How do I populate my Org Chart?
A note on how your Org Chart gets configured within Frankli
Written by
Noel Dykes
Updated over a week ago
What is a Goal Admin?
The Goal admin role in Frankli explained
Written by
Shane McGowan
Updated over a week ago
Can I invite external people to review cycles?
People can only be part of review cycles if they are using Frankli.
Written by
Martin McLaughlin
Updated over a week ago
How do I add new personal of professional interests?
Looking for interests that don't exist, here's how to request them
Written by
Noel Dykes
Updated over a week ago
All Employees
Where can I view my competencies?
Find and view your own competencies or those of your colleagues
Written by
Noel Dykes
Updated over a week ago
How do I update my Manager in Frankli?
Noticed your manager is wrong and you want to change that. Here's how
Written by
Noel Dykes
Updated over a week ago
Do I need to save my 1:1 as I go?
Here we explain how notes and talking points auto save in your 1:1's
Written by
Noel Dykes
Updated over a week ago
What happens when I give praise?
A note on where praise lives and who finds out about it
Written by
Noel Dykes
Updated over a week ago
How do I see my past self-reflections in frankli?
Once you have submitted your self-reflection you can view them again. Here's how.
Written by
Noel Dykes
Updated over a week ago
How come I can't see My Reviews in my menu items?
Here we explain why some team members will have 'My Reviews' in their menu items
Written by
Noel Dykes
Updated over a week ago
How do I answer a self reflection request?
Self reflections are an important aspect of Frankli. Here's how to answer one.
Written by
Noel Dykes
Updated over a week ago
How do I nominate a colleague to do a peer review?
Here's how to nominate your colleague to complete one.
Written by
Noel Dykes
Updated over a week ago
What are peer reviews in Frankli?
Here we explain how to nominate colleagues as part of a peer review
Written by
Noel Dykes
Updated over a week ago
How do I respond to feedback requests
If you have received a feedback request heres what you can do.
Written by
Noel Dykes
Updated over a week ago
How do I decline a feedback request?
If you do not want to respond to a feedback request, you don't have to. Here we walk you through the process of declining a request.
Written by
Noel Dykes
Updated over a week ago
When am I finished in a review cycle?
Here's how to know when you've done everything you need to as part of a review cycle.
Written by
Martin McLaughlin
Updated over a week ago
Managers
Can I see a survey after its been sent?
You can see a survey after its been sent. Here's how.
Written by
Noel Dykes
Updated over a week ago
How come I can't see my colleagues in Team View?
Here we distinguish between Team View and People Directory in Frankli
Written by
Noel Dykes
Updated over a week ago