FAQs and Troubleshooting

A curated list of the most commonly asked questions by frankli customers

26 articles in this collection
Written by Noel Dykes, Martin McLaughlin, and Shane McGowan

General

How do I reset my Password?

Help with resetting your password. It happens to the best of us.

Written by Noel Dykes
Updated over a week ago

How do I change my password?

Help with changing your password.

Written by Noel Dykes
Updated over a week ago

What's the difference between notifications and tasks?

Here we explain why we split out notifications and tasks

Written by Noel Dykes
Updated over a week ago

Admin

How do I add New People?

Step by step guide to onboarding people to Frankli

Written by Noel Dykes
Updated over a week ago

Can I edit an Employees Start Date?

Here we explain how as an Admin you can update someone's start date in your company

Written by Noel Dykes
Updated over a week ago

How to add, edit or delete departments

If you're an admin, you can add, edit and delete departments via your admin dashboard. Here's how.

Written by Noel Dykes
Updated over a week ago

How do I populate my Org Chart?

A note on how your Org Chart gets configured within Frankli

Written by Noel Dykes
Updated over a week ago

What is a Goal Admin?

The Goal admin role in Frankli explained

Written by Shane McGowan
Updated over a week ago

Can I invite external people to review cycles?

People can only be part of review cycles if they are using Frankli.

Written by Martin McLaughlin
Updated over a week ago

Can I add custom Survey questions?

Here we explain how to request customising survey questions

Written by Noel Dykes
Updated over a week ago

How do I add new personal of professional interests?

Looking for interests that don't exist, here's how to request them

Written by Noel Dykes
Updated over a week ago

All Employees

Where can I view my competencies?

Find and view your own competencies or those of your colleagues

Written by Noel Dykes
Updated over a week ago

How do I update my Manager in Frankli?

Noticed your manager is wrong and you want to change that. Here's how

Written by Noel Dykes
Updated over a week ago

Do I need to save my 1:1 as I go?

Here we explain how notes and talking points auto save in your 1:1's

Written by Noel Dykes
Updated over a week ago

What happens when I give praise?

A note on where praise lives and who finds out about it

Written by Noel Dykes
Updated over a week ago

How do I see my past self-reflections in frankli?

Once you have submitted your self-reflection you can view them again. Here's how.

Written by Noel Dykes
Updated over a week ago

How come I can't see My Reviews in my menu items?

Here we explain why some team members will have 'My Reviews' in their menu items

Written by Noel Dykes
Updated over a week ago

How do I answer a self reflection request?

Self reflections are an important aspect of Frankli. Here's how to answer one.

Written by Noel Dykes
Updated over a week ago

What are 360º reviews in Frankli?

Here we explain how to nominate colleagues as part of a 360º review

Written by Noel Dykes
Updated over a week ago

How do I nominate a colleague to do a peer review?

Here's how to nominate your colleague to complete one.

Written by Noel Dykes
Updated over a week ago

How do I respond to feedback requests

If you have received a feedback request heres what you can do.

Written by Noel Dykes
Updated over a week ago

How do I decline a feedback request?

If you do not want to respond to a feedback request, you don't have to. Here we walk you through the process of declining a request.

Written by Noel Dykes
Updated over a week ago

When am I finished in a review cycle?

Here's how to know when you've done everything you need to as part of a review cycle.

Written by Martin McLaughlin
Updated over a week ago

Managers

How do I create a survey?

Here's how to create a pulse survey for your employees as an admin or manager.

Written by Noel Dykes
Updated over a week ago

Can I see a survey after its been sent?

You can see a survey after its been sent. Here's how.

Written by Noel Dykes
Updated this week

How come I can't see my colleagues in Team View?

Here we distinguish between Team View and People Directory in Frankli

Written by Noel Dykes
Updated over a week ago